At Techtoria, customer satisfaction is our priority. We aim to ensure that you receive quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund based on the policy below.

Return Eligibility

You may request a return if:

• The product is defective or damaged upon delivery
• You received the wrong product
• The product has a manufacturing fault

To be eligible for a return, the item must:

• Be unused and in original condition
• Include original packaging and accessories
• Be returned within a reasonable time after delivery

Products that show signs of use or physical damage caused by the customer may not be eligible for return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Products damaged due to misuse or mishandling
• Items without original packaging
• Clearance or special promotional items (if mentioned at purchase time)
• Any product not in its original condition

Refund Policy

Once we receive and inspect your returned item:

• If approved, your refund will be processed
• Refunds may be issued to your original payment method or as store credit
• Processing time may vary depending on your payment provider

If the return is rejected after inspection, the item will be sent back to you.

Exchange Policy

We may offer product exchange in cases of:

• Wrong item delivered
• Defective product
• Stock availability for replacement item

Exchanges are subject to product availability at the time of request.

Shipping for Returns

• Return shipping instructions will be provided after approval of your request
• In some cases, return shipping costs may be covered depending on the issue
• Customers must ensure proper packaging to avoid damage during return transit

Order Cancellation

Orders can only be canceled before they are shipped. Once an order is dispatched, it cannot be canceled and must follow the return process after delivery.

How to Request a Return or Refund

To request a return or refund, please contact us via email:

info@techtoria.com

Include the following details:

• Order information
• Description of the issue
• Clear photos of the product (if applicable)

Our support team will review your request and respond as soon as possible.

Processing Time

All return and refund requests are reviewed during our operational hours:

09:00 AM – 05:00 PM (Monday to Friday)

Response times may vary depending on request volume.

Contact Us

If you have any questions about this policy, please contact:

Email: info@techtoria.com