At Techtoria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit or place an order on Techtoria, we may collect the following information:

• Your name
• Shipping address
• Email address
• Order details
• Payment-related information (processed securely through third-party payment providers)

We only collect information necessary to process your order and provide a better shopping experience.

How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To provide customer support
• To send order updates and confirmations
• To improve our website and services
• To manage returns, refunds, and shipping processes
• To prevent fraudulent transactions and ensure security

We do not sell, trade, or misuse your personal information.

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

However, please note that no online system is completely secure, and we cannot guarantee absolute protection.

Order Policies

Return Policy

We accept returns under eligible conditions where the product is defective, damaged, or incorrect upon delivery. Items must be returned in their original condition with packaging intact.

Refund Policy

Refunds are processed after inspection of returned items. Approved refunds are issued through the original payment method or as store credit, depending on the situation.

Shipping Policy

We provide delivery services across Bangladesh through trusted courier partners. Delivery times may vary depending on location and product availability. Shipping updates are shared through order notifications.

Operational Hours

Our customer support and operations are available during:

09:00 AM – 05:00 PM (Mon – Fri)

Requests received outside operational hours will be handled on the next working schedule.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience, remember preferences, and analyze website traffic. You can disable cookies through your browser settings if you prefer.

Third-Party Services

We may use third-party services for:

• Payment processing
• Shipping and delivery
• Analytics tools

These providers have their own privacy policies governing how they handle your data.

Email Communication

All official communication will be sent through our designated email:

info@techtoria.com

We do not use personal phone numbers for customer communication.

Your Rights

You may request:

• Access to your personal data
• Correction of incorrect information
• Deletion of your data where applicable

To make any request, contact us via info@techtoria.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page.